The Certificate in Hospitality, Travel & Customer Service is a comprehensive one-year professional program designed to develop skilled, confident, and customer-focused professionals for the global service industry. This course equips students with practical knowledge and interpersonal skills required to excel in hospitality, travel, tourism, and customer service roles.
The program covers core areas such as hospitality and hotel operations, travel and tourism fundamentals, customer service management, front office procedures, service quality standards, communication skills, and professional etiquette. Strong emphasis is placed on personality development, grooming, problem-solving, and handling customer interactions in diverse service environments.
Training at ROMA NXT is industry-oriented and practical, involving role plays, real-life scenarios, and interactive learning methods guided by experienced trainers. The course aims to build professionalism, confidence, and workplace readiness.
This certification is ideal for individuals aspiring to work as hotel and front office executives, travel consultants, customer service associates, airport service staff, and hospitality professionals. Upon successful completion, students receive a Certificate from ROMA NXT along with career guidance and interview preparation support.
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